The challenge
ACB wants to digitalise and automate their entire customer service operation, starting with remote onboarding and continued to other processes such as upgrading accounts, servicing customers.
Therefore, ACB needed a method of customer identification that is user-friendly, secure and adaptable to various customer service channels, such as their website, mobile app, ATMs, branches.
The solutions
- TrueID provided a comprehensive identity verification solution, starting with the first eKYC solution on web platform, the most familiar channel to customers.
- Over 2 years, TrueID has provided ACB with multiple customer identification solutions, including:
- eKYC on web and mobile apps
- Video KYC to upgrade accounts and serve customers remotely
- Biometric Authentication to identify customers at bank counters
The result
Up to 10,000
new customers acquired daily from eKYC channel on both web and app
Average 85%
eKYC Completion rate leads to lower cost per acquired customer.
Video KYC
as a convenient method to upgrade accounts leads to higher transaction value per account opened
