TrueID helps verify and authenticate customers seamlessly, enabling exponential user growth for ZaloPay

The challenge

Zalopay has to verify up to 10,000 new accounts application daily, which cannot be done by their CS team alone.

Aside from the standard check for identity information, ZaloPay also needs to check for risk of identity frauds and money laundering, as abusers prefer to attack e-wallet applications than traditional banking applications.

The solutions

  • TrueID provides ZLP with an automatic eKYC onboarding and AML Screening solution, to ensure thorough risk check before opening new accounts.
  • The biometric data collected from eKYC can be used to authenticate users before risky transactions, such as Resetting PIN.

The result

Up to 20,000

new accounts opened daily from eKYC channel

Save Average 90%

time taken for customer to reset PIN with Face Authen

Save Up to 90%

manual review cost for AML Monitoring

Let’s talk about your needs

Simplify and Secure your customer identity verification process with our solutions today